FAQ

ONE-About platform and courses

Q: Who is SugarKingCake Celebrity Chef?

A: We are a video platform dedicated to baking instruction, providing baking tutorials from basic to advanced levels. We also sell high-quality baking tools and materials to meet all your baking needs.

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Q: Where can I watch the courses?

A: All courses can be watched on our website. You can learn anytime and anywhere.

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Q: How can I choose a course suitable for me?

A: We have monthly and annual memberships. You can choose the right course according to your baking experience and interests.

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Q: What is the course release frequency?

A: We release 2 - 4 new courses every month. Members will be notified immediately to learn about the latest baking trends and techniques.

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Q: Will there be advertisements in the video courses?

A: All video courses for members are free from third-party advertisements to ensure a smooth learning experience.

TWO-About membership benefits

Q: How can I use my membership discount?

A: When you purchase baking tools or materials on our website, the membership discount will be automatically applied to your shopping cart.

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Q: What is the free assistance in designing works service?

A: Annual members can apply for free personalized design assistance once a month. Our baking experts will provide you with detailed design suggestions and decoration plans.

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Q: How can I get the opportunity to try products for free?

A: Annual members can apply for it in the free zone on our website and experience new tools or materials first and provide feedback.

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Q: Can I still access the courses after my membership expires?

A: After your membership expires, you will not be able to continue accessing the courses. You need to renew to maintain access to all content.

THREE-About technology and operation

Q: Can I download course videos?

A: Currently, courses can only be browsed online. Download function is not supported yet.

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Q: What payment methods can I use?

A: We accept multiple payment methods such as credit cards and PayPal to ensure a safe and convenient payment process for you.