We aim to process all orders as quickly as possible. We will Process your orders within 2 business days. You will receive a dispatch confirmation including a tracking number as soon as we have transferred the order to our logistics partner.

Deliver Country

Light Turtle® online purchases can be shipped to destinations within the United States, United Kingdom, Ireland, Canada, Mexico, France, Germany, Italy, Spain, Japan, Australia and New Zealand.
Buyers with addresses in other countries can ask our customer service if we can ship to your area. Contact Email: service@qeleg.com

Deliver Address

The delivery address can be different from the billing address. At the check-out page, in the second step with "Your Details", please untick the box dedicated "Delivery Address same as Billing Address". After unticking the box, the billing address section will appear.

- Shipping to military addresses, APOs/ DPOs/ FPOs, or outside the 50 states (i.e. Virgin Islands): there is no tracking number or tracking link to check your delivery.

- Shipping to post office boxes, APOs/ DPOs/ FPOs and outside the 50 states (i.e. Virgin Islands) is only available with Standard Shipping. The shipping cost is 25.99$ and returning items from these addresses is not free.

Duties, Taxes, and Other Fees

 The customs agency at the destination determines duties, taxes, and other fees and are the responsibility of the recipient. These fees will be due at the time of delivery and are non-refundable. If the recipient fails to pay applicable duties and taxes, the package will be abandoned and Light Turtle® will not refund the abandoned order, including shipping charges and fees.